How We Handle Your Privacy

This policy applies to every interaction you have with ultraprime — from account creation through to withdrawals and support requests. When you open an account, we collect your name, contact details, date of birth and the mobile number linked to your bKash, Nagad or Rocket wallet.

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   We use this information to verify your identity, process transactions and prevent unauthorised access to your account. We do not sell your personal data to third parties. Information shared with payment processors is limited strictly to what they require to complete your deposit or withdrawal. If

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   you contact our support team through live chat or email, we retain the conversation history so agents can resolve follow-up issues without asking you to repeat yourself. Cookie data and device identifiers help us keep your session secure and detect unusual login patterns — for example,

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   if someone attempts to access your account from a device or location you have never used before. We store data on servers protected by encryption in transit and at rest. Your right to access, correct or request deletion of your personal information depends on the laws

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   applicable in your jurisdiction and eligible regions. We update this policy when our data practices change and notify active account holders via email or in-app message.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.